Privacy Policy

Updated as of February 12, 2021

Stay at Home Shop (the “Company”) considers “personal information” to be information about an identifiable individual. We do not consider public information found in directories and listings, or company names, addresses and/or contact numbers, to be personal information.

We have adopted, as Company policy, the 10 information privacy principles for the Protection of Personal Information. Stay at Home Shop also complies with the Stay at Home Shop Global Customer Personal Information Privacy Policy. The 10 principles are as follows:

Accountability. We identify individuals within our Company who must be specifically accountable for our compliance with the Code. Their responsibilities include ensuring that the Company, our employees and third parties who process personal information on our behalf comply with the Code.

Reason for Collection. We collect and use our customers’ personal information to identify them, to communicate with them, to protect the Company and its customers against errors and fraud, to understand what products and services our customers want, to provide them with information about our products and services, and as required or permitted by law.

Consent. Before collecting, using or disclosing any personal information, we ensure that we have the individual’s consent in an appropriate form, except where required or permitted by law.

Collection Limitation. We collect personal information for the purposes stated above, unless we receive the individual’s consent to collect it for another purpose or unless required or permitted by law.

Limitation on Use, Disclosure and Retention. We use and disclose an individual’s personal information for the purposes stated above, unless we have the individual’s consent to use or disclose it for another purpose or unless required or permitted by law, which may include lawful access by courts or governmental authorities. We may transfer (or make available) personal information to our affiliates and other third parties who provide services on our behalf. Personal information may be stored and processed in Mexico by us or by our third party service providers. Our service providers are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as required by applicable law. We do not disclose personal information about our customers to anyone else and we do not permit anyone else to use personal information about our customers for any purpose without the customer’s consent, except as set forth in this Privacy Statement or in our Global Customer Personal Information Privacy Policy. We retain personal information about individuals for as long as we need it to fulfill our stated purposes or as required by law.

Cookies are pieces of information that are transferred from websites to your computer’s hard drive and can serve a variety of purposes (web beacons, Flash cookies and other similar technologies may also be used for these purposes). For example, cookies “remember” you when you visit the Company’s websites and make your experience more user-friendly. Cookies help us identify which Company web pages are visited and how often, and to evaluate how our websites are used so that we can improve these services. Cookies also enable the Company and third parties to provide you with targeted advertising. The Company adheres to the Mexico Digital Advertising Alliance’s Principles for Self-Regulation of Online Behavioral Advertising. To learn how to opt out of receiving advertising-related cookies, You can learn more about third-party advertiser cookies by visiting If your browsers are set to reject cookies, or if you subsequently delete your cookies, use a different device or change browsers, your opt-out may be ineffective and may need to be repeated.

Accuracy. We keep all personal information in our possession as accurate, complete and up-to-date as necessary for the purposes for which it is to be used.

Safeguards. We have implemented measures designed to protect all personal information in our possession from unauthorized access, use, disclosure, alteration or inadvertent destruction. We maintain technical, physical and administrative security safeguards appropriate to the sensitivity of the information.

Openness. We make this Corporate Privacy Statement available in our stores, in our catalogs and on our websites. Individuals may inquire about our personal information practices and those of our service providers by contacting our privacy officer at

Individual Access. We provide individuals with access to personal information about him or her in our possession, subject to certain exceptions prescribed by law. Individuals may request access to their personal information in our possession by contacting our privacy officer in writing at the contact information listed above. An individual may also request that we update or correct inaccuracies in his or her personal information. In the event that the individual demonstrates that the information in our possession is inaccurate or incomplete, we will make appropriate changes.

Challenging Compliance. An individual may address any concerns about our collection, use or disclosure of personal information by contacting our privacy officer by any of the means listed above.

The foregoing is the Corporate Privacy Statement of Stay at Home Shop, doing business in Mexico under the names “Stay at Home Shop”.

In the event of any inconsistency between this Mexican Corporate Privacy Statement and the Global Customer Personal Information Privacy Policy, the Mexican Privacy Statement shall govern.

Please contact us.

If you have any questions about Stay at Home Shop’s customer privacy practices, please contact our privacy officer by:



1 888 392 8566

Global Privacy Policy

This Privacy Statement describes our handling of Personal Information in connection with your presence at our locations and your use of our websites, mobile applications and the services we offer. By using our websites and services, you agree to these terms.

“Personal Information” refers to information that identifies you as an individual. This Privacy Statement describes how we collect, use, share and protect your Personal Information, and the choices you have regarding your Personal Information. We encourage you to read this Privacy Statement and to consult our Privacy Resource Center for more information about privacy.

Categories of Personal Information You Provide or We Collect.

We collect the following categories of Personal Information:

Information you provide directly to us. We collect personally identifiable and transactional information (purchase history) that you provide directly to us, for example, in connection with a purchase, promotion or membership program application.

Information collected through automated technologies: We use cookies, tags, web beacons and other technologies to track and collect information about browsing and purchase activity. Our mobile applications also collect unique device identifiers and may collect geolocation information.

Information we receive from other parties: We may combine information we receive from you with information we receive from other sources.

For more information about automated tracking technologies, please visit our Privacy Resource Center.


Our websites and mobile services are intended for a general audience and are not directed at children, and we do not knowingly collect personal information from children.

How we use the information we collect

Personal information may be used for the following purposes:

Our products and services. We use Personal Information to process and fulfill your orders, refunds or exchanges, requests for products, services or information, to provide customer service, to administer our credit card programs, to personalize your shopping experience, to identify your preferences, and to provide services to you across multiple devices.

Marketing and advertising. We may use personal information to administer promotions, contests, sweepstakes and rewards programs, as well as to market products and services, including interest-based advertising. For more information about interest-based advertising, please see our Privacy Resource Center.

Other Uses: We use personal information for other reasons, including conducting research and analysis, preventing or mitigating fraud and credit risk, and complying with legal matters, investigations, and applicable laws and regulations.

How we share your personal information

We may share your personal information with other parties in the following instances:

With our third party service providers: to process transactions or provide services on our behalf, including, but not limited to, providers of product delivery services (e.g., UPS and FedEx) and website analytics (e.g., Google Analytics).

For marketing purposes: To notify you of product or service offers that may be of interest to you. We do not share credit card or other financial information for marketing purposes.

For corporate transactions: In connection with a merger, acquisition or sale involving all or a portion of our business.

Other reasons: To: (a) comply with the law, regulations, legal process or valid governmental requests; (b) enforce the terms of use applicable to our services; (c) detect, prevent or mitigate fraud or technical or security problems; or (d) protect against imminent harm to the rights, property or safety of our company, our customers or the public, as required or permitted by law.

Your choices regarding your personal information

To stop certain collection and use of your personal information:

Marketing emails and texts.

You can stop promotional emails from us by using the “unsubscribe” link in our promotional emails.

You can stop the marketing text messages by replying “STOP” to our promotional text messages, or.

You can contact us with your request, as outlined in the How to Contact Us section below.

Interest-Based Advertising

Some of our websites support third-party interest-based advertising efforts. Industry groups have developed services to help you manage your Interest-Based Advertising preferences.

Website Analytics

You may opt out of the tracking used to understand website usage provided by Google Analytics by visiting

Do Not Track

Some browsers have a “Do Not Track” feature that allows you to tell certain websites that you do not want your online activities tracked. Our websites, like many other retailers, do not have this functionality.

To change or correct your personal information

At any time, you may request access to your personal information, request that any inaccuracies be corrected, or request that comments or explanations be added to records about you.

You may contact us to notify us of changes as described in the Contacting Us section. To prevent unauthorized changes, we may request certain information to verify your identity before processing such requests.

While we will use our best efforts to make the requested changes, in some cases (for example, if it would require disproportionate cost or technical or practical effort or if it conflicts with our legal obligations or business requirements) we may not be able to do so completely.

How we protect your personal information

We employ technical, physical and administrative safeguards to protect your personal information and we require third parties with whom we work to do the same. However, we cannot guarantee that your information is completely secure against unauthorized access. Please be careful when sharing your information with others and take appropriate measures to protect the confidentiality of your user name and password. Some practical tips are available in the Privacy Resource Center.

If you believe that personal information you have provided to us has been improperly accessed or used, or if you suspect that unauthorized purchases have been made on our websites using your personal information, please contact us immediately.

Our websites may contain links to, or plugins or widgets from, social media or other websites operated and maintained by third parties. These properties, which we do not control, operate independently and have their own privacy practices and statements, which we encourage you to review.

Customer-Specific Disclosures

Contract Customers

If you are a contract customer and wish to opt out of receiving promotional and/or electronic mail from us, please notify your Account Manager. You may continue to receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from other sources or as a result of their own transactions or experiences with you. You will also continue to receive e-mail or postal mail if you request to hear from us again at a later date.

European Union (EU) Residents

Stay at Home Shop and its affiliated companies are based in Mexico and the information that Stay at Home Shop and its service providers collect is governed by Mexican law. If you access the Services from outside of the Mexico, please note that information collected through the Services may be transferred to, processed, stored and used in Mexico. The data protection laws of Mexico may differ from those of your country of residence. Therefore, your use of the Services or provision of any information constitutes your consent to the transfer to and from, processing, use, sharing and storage of your information, including personal information, in Mexico. as set forth in this Privacy Statement.

We will retain your personal information for as long as your account is active, as necessary to provide you with services and fulfill the purposes for which the data was collected, and as necessary to comply with our legal obligations and meet our business needs.

How to Contact Us

This Privacy Statement applies to Stay at Home Shop, and its affiliated companies.

Please direct any questions, complaints or concerns about this Privacy Statement and our treatment of your Personal Information to any of the following:

by sending an email to:

by phone at: 1 888 392 8566 (U.S. only).

Upon receipt of a written request, we will contact you directly, investigate your request and work to address your concerns.  We will respond to your request without undue delay within 30 days. We reserve the right to take reasonable steps to verify the identity of the customer before granting access or processing changes or corrections.

Privacy Statement Updates

This Privacy Statement may change from time to time, and we will post any updated Privacy Statement on our websites. Recent changes to the Privacy Statement are documented below. Each version of this Privacy Statement will be identified by its effective date shown at the top of the Privacy Statement.


Stay at Home Shop logos are service marks or trademarks of their respective owners. This entire website is Copyright © Stay at Home Shop.

The information and design of this site are the property of Stay at Home Shop (Stay at Home Shop). With the exception of a single temporary copy in the memory of a single computer and a single permanent copy for use by the user, the information contained herein may not be used, copied, performed, distributed, rented, sublicensed, altered or stored for further use, in whole or in part, in any manner, without the express prior written consent of Stay at Home Shop (unless such use constitutes fair use under the Copyright Act).

Stay at Home Shop believes that all information contained herein is accurate and reliable. Due to the possibility of human and mechanical error, as well as other factors, Stay at Home Shop is not responsible for any errors or omissions, either its own or those of its information providers. All information is provided “as is” without warranty of any kind. Stay at Home Shop makes no representations and disclaims all express, implied and statutory warranties of any kind to the user and/or any third party, including accuracy, timeliness, completeness, merchantability or fitness for any particular purpose.

Stay at Home Shop (and its affiliates) have no liability in tort, contract or otherwise (and, as permitted by law, products liability), to the user or any third party.

In no event shall Stay at Home Shop (and its affiliates) be liable to the user or any third party for any loss of profits or opportunities, or any indirect, special, consequential, incidental or punitive damages whatsoever, for any application of the information provided on this site, even if Stay at Home Shop has been advised of the possibility of such damages.

Some Mexican provinces and foreign countries provide additional rights to the above, or do not allow the exclusion or limitation of implied warranties, or liability for incidental or consequential damages. Accordingly, the above limitations may not apply to you or there may be provincial provisions that supersede the above. Any clause declared invalid shall be deemed severable and shall not affect the validity or enforceability of the remainder. These terms and conditions may only be modified in writing and signed by an authorized officer of Stay at Home Shop and are governed by the laws of the United Mexican States.

Sustainability Policy

Commitment Statement

Stay at Home Shop’s goal is to help businesses and consumers make more things happen every day, while protecting the planet and driving positive change in the global community.

To this end, we, as a global company, are committed to achieving our long-term vision of providing more sustainable options and offering convenient environmental services to our customers; eliminating operational waste; and maximizing energy efficiency and the use of renewable energy. We recognize that the implementation of this vision is a process of continuous improvement, and will vary by market based on local opportunities and constraints. We will use a foundation of collaboration, integrity and transparency to achieve our vision.

Offering more sustainable options

Across our assortment, Stay at Home Shop seeks to offer products that meet our customers’ needs for quality, features and value, while having a reduced environmental and social impact. To support this commitment, we will:

Ensure that we understand the key environmental and social impacts of the product categories we source and sell to customers, using the best available science.

We will work with our suppliers to help them design, source, manufacture and deliver products and packaging that meet legal requirements and have reduced environmental and social impacts.

Expand our product portfolio with design features that help minimize impacts on the planet and human health.

Continue to implement and enforce policies and programs that support objectives related to suppliers’ environmental and social responsibility performance.

Offering convenient environmental services to our customers

Stay at Home Shop is committed to helping customers responsibly recycle the items we sell that they cannot easily recycle otherwise, and to offering other services that help them run their business more sustainably. To that end, we will:

Offer recycling services to our customers to help them run their business more sustainably and partner with third-party certified or audited recycling providers for responsible materials management.

We will offer other services for customers to help them run their businesses and home offices more sustainably.

Eliminate operational waste

Stay at Home Shop is dedicated to minimizing waste in our own operations. To that end, we will:

Look for ways to reduce waste generation in our warehousing, distribution and delivery operations.

Increase the volume and types of materials diverted for reuse and recycling.

Dispose of all waste, non-hazardous and hazardous materials responsibly.

Maximize energy efficiency and use of renewable energy.

The goals of Stay at Home Shop’s energy management programs are to advance energy reduction and the use of renewable and clean energy to reduce our carbon impact. To that end, we will:

Pursue new and innovative means to reduce our energy use and increase the use of renewable energy in our energy portfolio (buildings and fleet).

Increase the percentage of our buildings that comply with green building or energy efficiency certification programs.

Reduce the greenhouse gas impacts of our operations.

Delivering on Stay at Home Shop’s commitment to our environmental vision and goals requires a foundation of collaboration, integrity and transparency. To this end:

We will ensure that we comply with all applicable environmental laws and regulations and support pollution prevention efforts to protect the health of the environment and our associates.

We will engage our stakeholders-including customers, associates, suppliers, shareholders, and nonprofit organizations-to inform the implementation and ongoing development of our policy and programs. We expect our associates to do their jobs with the environment in mind, and we will actively educate them about our sustainability programs and opportunities. We will continue to work with our supply chain to drive environmental improvements in the products and services we provide to our customers. We will engage with stakeholders and collaborative groups to move the needle on sustainability issues in our industry. We will collaborate with and solicit feedback from our customers to better meet their needs for sustainable products and services.

We will set targets to help implement our sustainability strategy and continue to decrease our environmental impacts. Targets may be set globally, nationally and/or locally, as relevant to environmental impact. We will measure and monitor our progress against these targets, and report on this progress in a transparent manner.

As part of our commitment to continuous improvement, we will review our policy and objectives on a regular basis to ensure that our goals and supporting programs are in line with trends in our business and industry.