Refund and Return Policy


Our return policy is valid for 30 calendar days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging, with the manuals and documents inside.

To complete the return, we need your proof of purchase.

Please note that you must have the serial number of your product. If the label has been removed, it cannot be returned or refunded. Likewise, any item that is not in its original condition, is damaged or is missing parts cannot be returned or refunded.

It is necessary that you schedule the collection of the product, if applicable, as well as an appointment if you prefer to deliver personally in our offices.

For product pickup, please contact us via email and we will let you know the steps to follow.

Refunds (if applicable)

Once your return is received and inspected and if approved, your refund will be processed, an SMS and/or email will be sent to you and a payment order will be applied, within the next 14 days.

If you have any inconvenience to receive your payment, please contact us at and we will tell you the steps to follow.

Late or Missing Refunds (if applicable)

If you have not yet received a refund, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is posted.

time before your refund is officially posted.

You should then contact your bank. There is often a bit of processing time before the refund is properly applied.

If you have done all this and still have not received your refund, contact us at

Exchanges (if applicable)

We only replace items if they are defective. If you need to exchange it for the same item, please contact us by email at and we will instruct you on the steps to follow.


To proceed with the return of your product, you must schedule your pickup via email to so you can deliver it to the Warranty Services warehouse, located at:

Av. Ejercito Nacional 1112, Col. Polanco I Sección, C.P. 11510
1 888 392 8566